Frequently Asked Questions

• Within two business days of placing an order, we will make multiple attempts to confirm the details via phone calls and emails. If we do not receive a response from the customer via either channel, the order will be automatically cancelled.
• If a customer wishes to have their order cancelled after placing it, it could only be done before it enters the shipment process. Alternatively, we ask that customers refuse to accept delivery if the order has already been shipped. Although, we do encourage our customers to share their reasons for cancellation with us to help us enhance their experience with us in the future.
• Orders which indicate fraudulent activity are cancelled automatically. Similarly, orders from the customers with poor order history are cancelled automatically unless they are prepaid.

Please note that items must be unused and contain all the original tags and packaging (if any).

Once the items reach us, we will directly issue you a voucher through WhatsApp which will be redeemable on your next purchase.

If you wish to return a product without any specific reason, delivery charges for the return will not be refunded by MY TOYS Pakistan.

Online purchased items cannot be returned in MY TOYS Pakistan outlets and vice versa, but can be exchanged from stores with original invoice.

Our delivery time is 3-5 Business Days after order confirmation.

We deliver across all of Pakistan. From Karachi to Khyber, we ensure your toys reach you safely!

Yes, we can hold your parcel for 3-4 days after advance payment.

Yes, you can! Contact us through any of the following channels:

Hours: Monday to Sunday — 11:30 AM to 11:30 PM
Friday: 2:30 PM to 11:30 PM

WhatsApp us at +92 309 8698 697

Yes, you can! Contact us through any of the following channels:

Hours: Monday to Sunday — 11:30 AM to 11:30 PM
Friday: 2:30 PM to 11:30 PM

Call or WhatsApp us at +92 309 8698 697

Yes, shipping fees are calculated according to your area and distance from our dispatch center. The exact charges will be shown at checkout based on your delivery address.

We accept both:

• Cash on Delivery (COD) — Pay when you receive your order
• Pre-paid Methods — Bank transfer, JazzCash, EasyPaisa, and more