1. Order cancellation policy?

·         Within two business days of placing an order, we will make multiple attempts to confirm the details via phone calls and emails. If we do not receive a response from the customer via either channel, the order will be automatically cancelled.

·         If a customer wishes to have their order cancelled after placing it, it could only be done before it enters the shipment process. Alternatively, we ask that customers refuse to accept delivery if the order has already been shipped. Although, we do encourage our customers to share their reasons for cancellation with us to help us enhance their experience with us in the future.

·         Orders which indicate fraudulent activity are cancelled automatically. Similarly, orders from the customers with poor order history are cancelled automatically unless they are prepaid.

 

2. Exchange & Return Policy?

  • Please note that items must be unused and contains all the original tags and packaging (if any).
  • Once the items reach us, we will directly issue you a voucher through WhatsApp which will be redeemable on your next purchase.
  • If you wish to return a product without any specific reason, delivery charges for the return will not be refunded by MY TOYS Pakistan.
  • Online purchased items cannot be returned in MY TOYS Pakistan outlets and vice versa, but can exchange from stores with original invoice.  

 

3. Order Delivery Time?

- Our delivery time is 3-5 Business Days after order confirmation 

4. Delivery Areas?

- We deliver across Pakistan. 

5. Can you hold my order?
- Yes, we can hold your parcel for 3-4 days after advance payment.

6. Can I modify my order?

Yes, you can by contacting us on following channels from Monday to Sunday - 11:30 AM To 11:30 PM | Friday - 2:30 PM To 11:30 PM

WhatsApp us at +92 309 8698 697 

8. Can I place order on Call?

Yes, you can by contacting us on following channels from Monday to Sunday - 11:30 AM To 11:30 PM | Friday - 2:30 PM To 11:30 PM

Call or WhatsApp us at +92 309 8698 697

9. Delivery Charges?

Yes, Shipping fees are calculated according to your area and distance from our dispatch center. 

10. What payment methods do you accept?

We accept both cash on delivery and pre-paid method for payments.